Roman Baths - Public Services Standards
Public Services Service Standards
• We respond to any requests, initially within 5
working days and
with a more detail response within 20 working
days
• We provide information about the study/ research
sessions which
is easy to access by telephone, e-mail, via the
website or in
person
• The booking process for study/research time will
be
straightforward and we will book the next closest
available
timeslot
• We provide a friendly, helpful and efficient
service
• Any information we provide will be well
researched and accurate
• Study/research appointments will be tailored to
meet reasonable
individual needs
• We endeavour to satisfy study/research queries
relevant to our
collections