The Roman Baths and Pump Room, run by Bath & North East
Somerset Council, was awarded the Customer Service
Excellence (then Chartermark) Award in 2003.
The Customer Service Excellence Award is only
available to local government organisations and is designed to
measure how well a service responds to its customers’ needs.
To get the award the Roman Baths has been consulting with its
visitors and focus groups have been set up that make regular
recommendations and comments.
The inspectors’ report was full of praise for the staff and site
itself. It said: "The independent judging panel is satisfied that
you provide an exceptionally high quality of service for your users
– this is not an award that is easily won and this is a tribute to