This website may log some information about website users (such as IP addresses). This information is anonymous and is held purely for system administration purposes.
We may collect personally identifiable information about you, such as your full name, phone number and email address, if you choose to purchase a ticket or product from us, our third-party payment processors World Pay will collect your payment information. World Pay will not retain, share, store or use personally identifiable information for any other purposes. Personal information will be stored on a secure server and will be processed by a Bath and North East Somerset Council as the data controller. This data will be held and processed under the terms of the Data Protection Act 2018. Such information may be shared across Bath and North East Somerset Council for the purpose of providing services to you. We will not give information about you to anyone else, or use information about you for other purposes, unless your consent has been given or the law allows this.
The use of your personal information is also covered by our registration under the Data Protection Act 2018. You can, under this legislation, request a copy of the information we hold about you. If any information we hold about you is incorrect please let us know. We are committed to upholding the principles of the Data Protection Act, and will not process your information in a way incompatible with these principles. An individual who seeks access, or to correct, amend or delete inaccurate data should direct his query to [email protected]. If requested to remove data, we will respond within 30 days.
By purchasing a ticket or product from our website you consent to allowing us to contact you in relation to purchase. In addition to this whenever we ask you for information about yourself you may tick the relevant box to opt in to receive marketing communications from us, e.g. e-newsletters. Whenever we contact you through email you will be told how to opt out of being updated by email in the future. If you opt in to receive our marketing communications the information collected through the Mailchimp Service may be stored and processed in the United States, Europe, or any other country in which Mailchimp or its subsidiaries, affiliates or service providers maintain facilities.
This privacy statement only covers the websites run by the Heritage Services section of Bath & North East Somerset Council. Other links within these sites to other websites are not covered by this privacy statement.
We aim to ensure that our websites are up to date and relevant for our visitors. To help us achieve this goal we use Google Analytics and other analytical systems to analyse anonymous data collected by cookies about how visitors use our websites. This data also helps us to measure the success of our marketing campaigns across Heritage Services.
Measuring website usage (Google Analytics)
We use Google Analytics on an ongoing basis to collect information about how people use the website, and from time to time share other third-party services. We do this to make sure we are meeting our users' needs and to understand how we can improve the site.
Google Analytics stores information about what pages you visit, how you got here and what you click on. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify you. We do not allow Google to share our analytics data.
We use Google Analytics Demographics and Interest Reporting to more accurately determine visitors by age, gender and interests. This helps us better establish the types of content we make available and what we produce online is relevant to our audiences.
You can opt out of Google Analytics by implementing the Google Analytics Opt-out Browser Add-on.