There is level access from the Abbey Church Yard entrance to most of the ground floor areas including the 18th century Pump Room, the Sun Lounge which overlooks the hot spring and the outside Terrace which overlooks the Great Bath. The front door opening width is 1320mm (52in). There is also level access to the main Roman Baths shop from Stall Street.

Access to the teaching space, mezzanine displays, lower museum, Great Bath and East Baths is via four accessible lifts. For safety reasons a maximum of four wheelchair users can access the lower levels at any one time. The maximum width of the lift is 1200mm. There is one accessible toilet close to the Roman Baths entrance and one at the beginning of the Kings Bath corridor. 

We have British Sign Language tours available on Opus Touch handsets available free of charge with your ticket. These are issued beside our audioguides. If you are a hearing aid user, we can provide you with an audioguide compatible with the "T" switch on hearing aids. We can also provide a printed copy of the audioguide text. 

We have some Braille information panels and tactile models as well as a more descriptive audioguide for people with visual impairments, which describes things in greater detail. Braille transcripts of the audioguide are available on request. We are happy to arrange object-handling sessions for groups with special needs. Contact the Customer Service team on 01225 477785 for further information.

The Roman Baths is currently operating a reduced capacity to ensure we can provide a relaxed and enjoyable visit. If you are having difficulty coping with anything in the museum, please speak to a member of staff, who will be able to help you and your family find a quieter space in the museum. The staff are here to enable you to have as smooth a visit as possible. Download a visual story or our helpful document to help you plan your visit and to show you what you will experience throughout the site, so that there are no unwelcome surprises.

The Roman Baths is below street level and some of the complex is underground, including the Roman temple courtyard. The walkway through the courtyard is narrow in places and can become crowded, so there is a risk of claustrophobia. You can if you wish omit part of the visit, just ask a member of staff to show you an alternative route. Between mid-June and August the visit is less crowded in the evening, or before 10.00am. At other times weekdays are less busy than weekends and weekday mornings are the best time to visit.  

The Roman Baths is a member of the Bath and North East Somerset Dementia Action Alliance group and is working towards becoming a dementia friendly site. We provide Dementia Friends sessions to our front-of-house teams and the staff are here to help enable you to have as an enjoyable visit as possible. We offer free entry to Bath and North East Somerset residents who are Discovery Card holders. Free entry is also available for an accompanying carer.