Privacy Statement | The Roman Baths

All tickets to the Roman Baths must be booked online in advance. We are continuing to operate with additional safety measures, including asking everyone to wear face masks indoors and social distancing, to keep visitors and staff safe. Please read our COVID-19 safety measures in advance of your visit.

Image: A Roman Baths Foundation event at the Roman Baths Image: A Roman Baths Foundation event at the Roman Baths Show image info

A Roman Baths Foundation event at the Roman Baths

Privacy Statement

What data does The Roman Baths Foundation collect about you? 

The Roman Baths and the Roman Baths Foundation (‘we’) collects and stores personal data about you (our donors and supporters) who have chosen to keep in touch with us. We do this to manage our relationship with you, to keep you up-to-date about how you can support us, to meet your communication needs and to satisfy legislation and regulation. This might include:

  • your name
  • postal address, email address and phone number
  • family and spouse/partner details, relationships to other donors/supporters
  • current interests and activities
  • event registration and or attendance
  • contact preferences
  • donation information including gift aid status
  • details or copies of correspondence sent to you, or received from you
  • donor status and wealth assessment information
  • employment information and professional activities
  • where relevant, selected media coverage.

We also collect personal data about potential donors and supporters. If this applies, we will inform you about what we have collected within 30 days of carrying out the research and we will also share this statement with you.

How do we use your data?

We use this data to underpin good relationship management with you, and to understand your interests and needs. We use it in the following ways:

  • Send you fundraising information by post, telephone or electronic means as per your preferences
  • Share information on our fundraising operations, including occasional targeted requests or to ask you to consider supporting us in other ways
  • Data screening and cleansing - to check if we have accurate contact details
  • Wealth screening and research - to help us understand our donors and potential donors, including gathering information from publicly available resources to give an insight into your philanthropic interests and ability to support our venues
  • To send you surveys, and for market research purposes.

We may segment the information we hold about you in our database. This helps us understand our donors and supporters, to ensure we are efficient and that only relevant communications are sent to you. It also ensures that we only approach potential donors and supporters who will have a genuine interest in us.

How do we make sure our data is accurate?

We review our records regularly, to ensure your data is as accurate as possible. We may consult alternative sources in order undertake these checks, such as:

  • Royal Mail National Change of Address database (NCOA)
  • BT Operator Services Information System (OSIS)
  • a wealth intelligence databases
  • Reviewing employment information that you have made publicly available via social media
  • Newspaper articles, publications and company websites
  • Companies House and other company information databases
  • Charity Commission and Office of the Scottish Charity Regulator (OSCR) registers
  • Any other publicly available sources.

Who holds and accesses my data?

The Roman Baths manages your data on behalf of The Roman Baths Foundation. Both parties are ‘joint data controllers’. We have an agreement in place which sets out each party’s roles and responsibilities.  Your data is only used in relation to the Roman Baths Foundation and the projects it is supporting at the Roman Baths. We will not share your data with any third parties, including other Bath and North East Somerset Council services or any other Heritage Services venue.

Occasionally we may need to appoint an external party to undertake work on our behalf. Any such arrangements will be subject to a formal agreement between us and that organisation, to protect the security of your data.

Who do I speak to about my data?

You can discuss your data and opt out of any/ all of our fundraising communications at any point simply by contacting [email protected]

We regularly review this notice, and may make changes. Any changes made will be posted to this page, and will apply from the time we post them. This Privacy Statement was last reviewed on 16 March 2021.